Can you please make sure ALL belongings, including toiletries/aids, handbags, purses/wallets, and clothing, are named. You can use either the ‘sew-on’ or iron-on labels. We try our best to ensure property and clothing are returned to residents, but if they are not named, it makes it very difficult to identify who they belong to. If items are brought in after admission, please remember to label them first.

We recommend you do not bring valuables with you, although a locked cupboard/drawer will be provided in your room. A small amount of petty cash can be kept for you in the safe. You will need outer clothing and under garments, dressing gown & night wear, slippers/shoes, coat, toilet bag & toiletries, shower gel/liquid soap/foam bath, shampoo, conditioner, toothpaste & brush/denture cleaner, denture pot, razor, hairbrush, comb, hairdryer (this will require PAT testing, unless it is new and the receipt can be produced) – we ask that you don’t buy bars of soap as if harbours bacteria. Remember, toiletries need to be replaced as you use them, as we do not provide them., but we do have a convenience stall that stocks a range of toiletries and sweets, items can be purchased using petty cash that you have in the safe. Also bring with you any aids that you need, wheelchair or walking frame, pressure relieving equipment, perching stool etc. All of your prescribed medication, creams and incontinence pads. If you self-medicate at present, we will risk assess your ability to continue to do so whilst at Abacus.

Yes you can.  The idea is for you to feel like Abacus is a home from home.  Having personal items around enables a resident to settle quicker and makes the transition into care a little bit easier.  Many residents bring in televisions, radios, pictures, ornaments or small bookcases/other items of furniture.  Rise and recliner chairs, these can only be accepted into the home if they still have the Fire Safety Standards tag on them, have been recently cleaned (proof will be required), or are brand new and delivered to Abacus.  Please note that all of a resident’s possessions must be removed when a resident either leaves the home, or passes away.  You will be charged for the room until it has been fully cleared.

Bedrooms are decorated and deep cleaned before a new resident comes in.  All bedrooms come with a standard furniture package – bed, lockable bedside cabinet, chest of drawers and a double wardrobe, they also have a wing backed chair, table lamp, overbed table and a folding chair for visitors.  All bedrooms have an aerial and telephone socket, you will need to supply your own television, and if you want to have a telephone installed you may, but you are responsible for the cost of this and Abacus cannot be held responsible for the bill or any faults.

Please ensure all clothing is clean and labelled before coming into the home.  Bed linen and towels are provided, please do not bring your own. All laundry, is done on site, we kindly request that you do not send clothing in that is not suitable to go in a washing machine or that is Dryclean only, but if you wish your family to do your own personal clothing, please let us know.

On admission you will be assigned a named Key Worker to support you with all of your care needs and to help you to settle into the home.

Our main GP practices are All Saints Surgery, Gordon Street Surgery and Carlton Street Surgery, if you are not currently registered with any of these Practices then we will have to register you as no other Practices fall within our catchment area.  We have a visiting optician who comes to Abacus. Hairdresser – we have our own hairdresser who comes to the home on Mondays. If you would prefer, you could continue to visit your own hairdresser, or they could come in to see you.

Please speak to any member of the staff team, we are all here to help,  if you are still not happy, you can speak to the Home Manager. A Comments/Complaints leaflet can be found by the signing in area.